Kalau saya boleh jujur, saya selalu menganggap layanan pelanggan itu seperti jendela kecil yang menunjukkan wajah sebuah perusahaan. Dari cara mereka menyambut, mendengarkan, hingga menyelesaikan masalah, semuanya bisa menceritakan banyak hal tentang karakter perusahaan itu. Saya masih ingat pengalaman pertama saya bekerja di bidang layanan pelanggan—dan sejak saat itu, pandangan saya tentang “pelanggan” dan “layanan” tidak pernah sama lagi. Awal Perjalanan Saya di Dunia Layanan Pelanggan Saat pertama kali memasuki dunia layanan pelanggan, saya merasa sedikit gugup. Bayangkan saja, saya harus menghadapi orang-orang dari berbagai latar belakang dengan berbagai macam keluhan. Ada yang sabar, ada yang keras kepala, ada yang…
Author: Emily Carter
Something that always inspires me is observing how the light changes—from the softness of slow mornings as I ease into the day, to the warm evening light that makes everything a little more magical. In the fall, it’s golden hour that inspires me most. That glow spilling across a table instantly makes a gathering feel special (even just a simple night with friends!). This season, I wanted to bring that feeling to life with a relaxed evening outdoors. In partnership with Target, I created a table that feels seasonal and timeless—a grazing board at the center, pretty glassware with a…
General Motors said Tuesday that it plans to take a $1.6 billion charge in the third quarter as it revamps its electric vehicle strategy as the end of the federal government’s EV tax credit is expected to slow demand. GM’s move comes as automakers are reworking their plans for producing EVs after consumer demand softened over the last two years. The Trump administration’s move to end the $7,500 federal tax credit for EVs, which helped support the emerging industry, prompted executives to warn about a drop-off in consumer demand. GM said in a filing that it expects “the adoption rate of…
Ford is temporarily cutting production on certain vehicles at its Kentucky truck plant after a fire broke out at one of its aluminum supplier facilities last month. Ford will halt production of its three-row SUVs, the Expedition and Lincoln Navigator, at its Kentucky Truck Plant starting this week due to aluminum supply issues, according to a memo from the United Auto Workers that was obtained by The Wall Street Journal. The pause in production is slated to last a week, the memo said, though it didn’t specifically mention the fire as the reason behind the pause. FORD TO MOVE…
Walmart is deepening its relationship with OpenAI with a new partnership that will allow customers to purchase products through ChatGPT. With Instant Checkout, a new in-chat shopping feature created by OpenAI, consumers will be able to buy Walmart products directly within ChatGPT, underscoring how artificial intelligence is redefining the retail industry. The companies didn’t specify when this feature will roll out, but noted that it will be made available to Walmart customers “soon.” OPENAI ROLLS OUT CHATGPT PARENTAL CONTROLS WITH HELP OF MENTAL HEALTH EXPERTS “For many years now, eCommerce shopping experiences have consisted of a search bar and a…
Customer service support company 5CA has released a statement contradicting claims by Discord that it was the victim of a hack last month. On October 3, Discord disclosed a data breach that the company says included a “small number” of government IDs like driver’s licenses and passports, which some users had submitted to verify their ages. Days later the company updated its statement to name 5CA as the target of the hack, which Discord contracts as part of its customer service efforts. It also disclosed that the “small number” of government IDs encompasses roughly 70,000 users. “We are aware of…
In order to avoid paying billions of dollars in fines for violating the European Union’s Digital Markets Act, Google is considering changing how search results are displayed, Reuters reports. EU regulators first took issue with Google’s Search and Play Store businesses in March 2025, claiming it favored its own services in search results over third-party options and prevented developers from informing customers of alternative ways of accessing apps. One of regulators main issues with Google Search was that Google appeared to favor results from services like Google Flights or Google Hotels over ones from “vertical search services,” providers that specialize…
by Rebecca Lopez and Jason Trahan, WFAA ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. This article is co-published with WFAA and The Texas Tribune as part of an initiative to report on how power is wielded in Texas. The year before President Donald Trump announced he was sending National Guard troops and federal agents into major cities like Washington, D.C., and Chicago, declaring crime out of control, a Dallas nonprofit made a similar case for putting more police on the streets. “Our capital city has…
Rodrygo lahir di Osasco, São Paulo, pada 9 Januari 2001. Kalau kamu tahu sejarah sepak bola Brasil, nama klub Santos FC pasti nggak asing. Dari situlah muncul legenda seperti Pelé dan Neymar Jr. Nah, Rodrygo juga tumbuh di akademi klub yang sama. Lucunya, ayahnya dulu juga pemain sepak bola, meski tidak sepopuler anaknya sekarang. Menurut beberapa wawancara yang aku baca, sejak kecil Rodrygo sudah terbiasa tidur dengan bola di samping tempat tidurnya. Katanya, dia suka menendang bola bahkan di dalam rumah—sesuatu yang pasti bikin ibunya sering marah, tapi ya begitulah calon bintang. Dia masuk akademi Santos saat usianya baru 10…
I’ve always had a funny relationship with discipline. I’ll wake up at 6 a.m. for a workout five days a week, but meditation? I’ve never lasted more than three days in a row. I can go cold turkey from coffee for a month (without even realizing it), but an hour doesn’t go by without me craving ice cream—or doughnuts, or cake. I swear I’m 30 and not 13. These endless contradictions perfectly tee up my relationship with morning pages. Popularized by Julia Cameron in The Artist’s Way, the practice is simple: every morning, you write three pages of stream-of-consciousness thoughts…